Medical record request management
Support the organization and handling of incoming requests across varied request sources and use cases.
Health Information Solutions
Support across the health information lifecycle.
Health Win brings together information-release support, care coordination workflows, data archiving, and medical record retrieval in a structure that can adapt to different healthcare organizations.
Flexible by Need
Broad capability without a rigid one-size-fits-all model
Service scope can be aligned to information volume, workflow complexity, client environment, and program goals.
Solution 01
Release of Information
Support for organizations managing medical record requests across routine, sensitive, legal, payer, and compliance-focused contexts.
Intake and routing support
Help classify and direct work so requests reach the appropriate operational path without exposing internal routing logic.
Record review and release support
Assist with document readiness, review, and release activities in a structured, compliance-aware environment.
Sensitive request awareness
Keep legal sensitivity, privacy concerns, payer requests, audits, and higher-risk situations visible for appropriate review.
Request status visibility
Improve operational awareness of open work, progress, exceptions, and completion status.
Compliance-focused processing
Support consistent handling while keeping applicable privacy, documentation, and release requirements in view.
Workflow analytics and reporting
Use operational data to help identify volume patterns, recurring friction, and opportunities for improvement.
Technology-assisted review
Use technology to support repetitive work while preserving human oversight for context-sensitive decisions.
Additional Health Win support areas
- Legal and regulatory record requests, including subpoena and judicial-order support
- Payer, SIU, and CMS-related audit documentation support
- Disability, workers’ compensation, FMLA, insurance, and other authorized record requests
- Revenue-cycle documentation support for pre-payment and post-payment review needs
Solution 02
Care Coordination
Information support that helps administrative and clinical-facing teams keep documentation moving across referrals, authorizations, forms, charts, and system transitions.
Inbound document management
Organize inbound clinical and administrative documents so information is easier to locate and act on.
Referral support
Support documentation needs around referrals and information exchange between care settings.
Prior authorization documentation
Help assemble and manage supporting information used in authorization-related workflows.
Patient form workflows
Support the information side of forms and related documentation without replacing clinical decision-making.
Chart abstraction
Assist with structured extraction and organization of relevant chart information for approved business needs.
EHR transition support
Support record continuity and information organization during EHR transitions, conversions, or migration initiatives.
Claims documentation support
Help prepare and retrieve documentation connected to claims, audits, and administrative review.
Care-continuity information support
Help make relevant records available when patients, providers, or care settings change.
Solution 03
Health Data Archiving
Help organizations retain access to legacy health information while reducing dependence on aging or retired systems.
Legacy health-data archiving
Support preservation of historical records needed after source systems are replaced or retired.
Long-term record accessibility
Keep archived information retrievable for authorized operational, legal, clinical, or administrative needs.
Historical system transition support
Support organizations as information moves away from older platforms into a more manageable long-term environment.
Retention and retrieval readiness
Organize archived information so future retrieval needs can be addressed without depending on obsolete workflows.
Legacy documentation support
Maintain access to older documentation that may still matter for audits, claims, legal needs, or continuity of information.
Legacy revenue support
Help preserve access to historical records that may support outstanding revenue-cycle or post-service documentation needs.
Solution 04
Medical Record Retrieval
Retrieval support for provider and health-plan programs that depend on timely access to complete medical documentation.
For Providers
Records that support care and operations
- Retrieval across fragmented or external sources
- Outside-record collection
- Care-continuity support
- Clinical and administrative documentation support
For Health Plans
Records that support quality, risk, and review programs
- Medical record retrieval for HEDIS and Stars initiatives
- Risk adjustment and Care Gaps documentation support
- Audit and review support
- Population-level retrieval programs
Built around the use case, not just the document
A retrieval program may serve different goals depending on the organization: continuity of care, quality measurement, risk adjustment, payer review, audit readiness, legal needs, or administrative operations. Health Win keeps the support model broad enough to fit those different contexts.
Find the right fit
Need support across one part of the lifecycle — or several?
Health Win can help frame a service scope around the information challenge, organization type, and operational priorities involved.